Reservation Policy
Cara Lodge check-in time is 4:00 p.m., and check-out time is 11 a.m.• Early check-in and late check-out requests are only accepted at the Front Desk and are subject to availability based on occupancy. There may be additional costs.

Credit Card Policy
All guests must produce a valid identity document upon check-in; for foreign guests, a valid passport and for domestic guests, a valid identity card shall be accepted as proof of identity.• By providing a credit card, the guest declares that they are the rightful owner of both the ID and the credit card.• The guest acknowledges they are fully responsible for any charges incurred during their stay.• This deposit is a hold on funds and will be released upon check-out, subject to our inspection of the room for damages or incidental expenses.

 

Corporate Credit Card Payments
To enhance security and ensure a seamless payment experience, we will no longer accept manual corporate card authorizations. Instead, for all direct bookings using a corporate card, a payment request will be sent to your company upon check-in through Trust My Travel, a secure and globally recognized payment platform. You will enter the credit card details at your end to complete the payment This ensures that your company can verify and process the payment directly, eliminating any potential confusion when reviewing statements. The charge on your bank statement will read as TRUST MY TRAVEL.

Refund Policy
On cancellation request of a refundable booking, processing will take 48 hours and another 5-7 business days to reflect on your statement. Some refunds might execute faster based on your bank.• All financial transactions will occur on business days between the hotel hours of 8 a.m. and 4 p.m. Eastern Standard Time.• Refunds are done in the manner in which they are paid. We will not refund any credit card or wire-transfer bookings in cash; only cash payments will be refunded in cash and will only be done at the Front Desk once approved by a supervisor or manager.• Group and Corporate bookings will dictate their cancellation policies in your quotation or contract.• Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.• The hotel can cancel your reservation if we do not receive a pre-payment, deposit, or an authorized hold on your credit card. We will email you a cancellation confirmation immediately after cancelling your booking

Cancellation & No-Show Policy
The traveller is responsible for all confirmed reservations not cancelled at least 48 hours before arrival (defined as 4:00 p.m. local time two days prior).• Cancellations made within 48 hours of arrival or “no-shows” will be charged 100% of the booking to the payment method on file. Please notify us of your cancellation by 4:00 pm two days before your arrival date to avoid this penalty.• Non-refundable rates demand full payment by credit card at booking and are not refundable. Group and Corporate bookings will dictate their cancellation policies in your quotation or contract.• Please note that any change in the guest’s reservation may change the rate and/or require payment of cancellation fees.• Rooms not occupied by 4 p.m. on the day of arrival will be seen as a “No-Show” unless prior arrangements have been made.• The hotel can cancel your reservation if we do not receive a pre-payment, deposit, or an authorized hold on your credit card. We will email you a cancellation confirmation immediately after cancelling your booking.